Albert

Reporting Classroom Problems

Reporting Classroom Problems

Submitted by B.R. Metzler

If you are having problems with equipment in a classroom, please follow the guidelines below to report them to the appropriate office:

• Physical problems in classrooms (Call Maintenance at X5925 or 262.551.5925) 
  or email maintenance@carthage.edu
  • Problems include:
    • Inoperative electrical outlets/switches
    • Heating/cooling issues
    • Lights/lighting issues
    • Mechanical issues

• Computer issues : Enter the problem into Request Tracker at http://help.carthage.edu or call the MyCarthage Resource Center at (262) 551-5950 and they will enter the information into Request Tracker on your behalf.  Request Tracker software will create a “trouble ticket” for the appropriate department’s attention and give you updates on the progress of needed repairs.:
  • Problems include:
    • Computer will not project to screen, but projector is on and set to correct input
    • Incorrect image on screen (your background, but not the content, for example)
    • No internet connection
    • Poor internet connection
    • Missing Ethernet cable

• Projection issues [Enter the problem into Request Tracker at http://help.carthage.edu or call the MyCarthage Resource Center at (262) 551-5950 and they will enter the information into Request Tracker on your behalf. Request Tracker software will create a “trouble ticket” for the appropriate department’s attention and give you updates on the progress of needed repairs.



• Problems include
  • Data projector or overhead projector will not start (check to make sure the electrical outlet is ok)
  • NO image on screen
  • Discolored image on screen
  • Missing audio-visual cable(s)
  • Damage to cables or connections

• IN ALL CASES, BE PREPARED TO PROVIDE THE FOLLOWING INFORMATION
  • Building where problem exists
  • Room number
  • Nature of problem – as specifically as you can explain it
  • Immediacy of needed solution:
    • Need help NOW – can class be interrupted for repair?
    • Need help at first available time?
    • Need help on or before a specific date and time?

Reviewed/approved: 1/25/11 B. R. Metzler