Albert

Submitted by Jason R. Conner

In general, tickets should be merged when they deal with identical issues.  For example, if you have two tickets in your queue that deal with a broken printer in Clausen 114, they should be merged.  If you have two tickets, one for a broken printer in CC 114 and the other for a broken printer in DSC B12, they should probably not be merged.  Use discretion when merging tickets.

To merge tickets:

1. Write down the numbers of all of the tickets you wish to merge together. 

Choose one as the "master" ticket.  This designation is in name only since all of the data from each ticket are preserved but, if you have a preference, note it in this step.

2. Open one of the tickets you did not designate as the master ticket.

3. On the right side of the screen, scroll down to find a green rectangle labeled "Links".  Click on “Links”.

4. On the right side of the screen, look for the field marked "Merge into: " and notice that it says "(only one ticket)".  Enter the number of the ticket you chose as the master.

5.  When you have entered the number, click on the save changes button on the right side.  If you wish to merge more tickets together, repeat this process until the tickets are merged to your satisfaction.

Reviewed/Approved 2/14/11