The article has been updated successfully.Adding attachments to RT (help) tickets
To add an attachment to an existing ticket in Request Tracker:- RT is available at help.carthage.edu. Login using your Novell user ID and password.
- Bring up the ticket you're interested in (you may be able to search for it by typing the number in the search box at the upper right. The recent one about outages at 3 pm is #12475.
- Click the Display link near the top left
- Click the Comment link near the upper right
- Type in comments if you want to
- Near the middle of the screen, click the Browse button to the right of the Attach field
- Navigate to find the document you want to attach. Click Open
- If you need to add more attachments, use the Add more files button
- When finished, scroll down and click the Update Ticket button (not the Save Changes button)
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Last Updated
14th of June, 2011
