Albert

Off-Campus User’s Guide to Carthage Electronic Resources

This document provides information to Carthage users who access electronic resources from off-campus.  The resources discussed in this document include:  

• Carthage e-mail
• Library periodical databases
• Library catalog
• Carthage web site, including the “Insider”
• The Portal (registration, housing, eRacer, grades, etc.)
• Resetting passwords
• Getting help

Carthage E-mail

Because Carthage’s Google Apps e-mail system is web-based, it is accessed in exactly the same way from on or off-campus.  It also provides calendar, document sharing, and web hosting capabilities.  Access the Carthage e-mail system through your web browser either by:

• Logging in on the Carthage home page at http://www.carthage.edu/ (click the link at the upper right) or
• Pointing your browser to mail.carthage.edu

Your Google user ID and password is the login that gets you into the registration portal, to library resources, into the help system.  Google user IDs are the same as Novell IDs.  For example, the user ID for James Ellis should be jellis.  If you have a common last name, you may have a number in your id, e.g. mmiller2. Novell passwords are initially set to your first and last initial plus your student ID number, e.g. mm658732.

Novell and Google passwords are now synced, so you only have to remember one password. When you change either password, it automatically resets the other to the same one. For more information on passwords, read the information further down.

More information about Carthage e-mail and Google Apps is available on http://albert.carthage.edu. 

Library Research Databases

If you are off-campus, Carthage provides a service that allows you to access our databases.  You need to watch for the “yellow lock” and "green check" icons to the right of the database names on the Carthage library web site to go through the proxy.  This will allow you to access almost all of the Hedberg Library databases from off-campus, using your Novell user name and password to authenticate. (Database specific passwords are no longer available, so if you get a screen prompting you for a database password, you have not clicked on the appropriate link to invoke the proxy.)  If you have problems logging in to the proxy, see the Novell section of this document.

More information regarding off-campus access is available at http://www.carthage.edu/library/reference/offcampusaccess

To access our periodical databases by title, go to http://www.carthage.edu/library/reference/articles.  Click the "yellow lock" or "green check" icon to the right of the name of the database you wish to access.

Library Catalog

You can search our catalog to find out what books, CDs, DVDs, and other physical items are available for check-out. Accessing the Carthage library on-line catalog from off-campus is identical to accessing it from on-campus.  Since the library catalog is web-based, it can be accessed from any web browser anywhere.  Once you launch your browser, you can bring up the Carthage library catalog as follows:

Bring up the Carthage web site at http://www.carthage.edu/campus and select the link for Library at the left or go directly to http://www.carthage.edu/library.  Click "Find books" at the upper left.  Click "Carthage Online catalog."

Carthage Web Site

When users connect to the Carthage web site at www.carthage.edu from an ON-campus location, the page that displays is a different on-campus page, which offers resources most appropriate for community members such as students, faculty, and staff.  When users connect to the same address (www.carthage.edu) from an OFF-campus location, the page that displays is the standard external Carthage web presence, which offers a variety of resources more targeted to prospective students, donors, and other visitors. 

From off-campus, you can access the on-campus home page by clicking on “Quick Links” in the upper-right-hand corner of most pages, or by going to http://www.carthage.edu/campus. 
From on-campus, you can access the standard external web page by clicking the Home Page link in the Carthage Links box at the right of the page, or going to http://www.carthage.edu/?ext. 

Some of the Carthage web site resources, such as the Campus Directory, require authentication using a login and password.  Unless otherwise specified, use your Novell user ID and password for these areas.

The Portal: My.Carthage.edu

The portal is available at http://my.carthage.edu or by clicking on the My.Carthage link at the upper right of the Carthage web site.  Use your NOVELL user ID and password to login at the upper right. (If you cannot login, test your Novell user ID by going to http://help.carthage.edu - the Request Tracker help request system.) If you can login to help but not to the portal (my.carthage.edu,) please report the problem either by creating a new ticket on the help.carthage.edu web site in the ERP-Portal category or by e-mailing your inquiry to erp@help.carthage.edu. Tell us that you CAN login to Novell at help but not to the portal.

This is where you can access eRacer, our online course management system. It's also where you register for classes, check grades, check financial aid.

If you don't know your Novell user ID, it is the same as your e-mail login. If you don't know your Novell password, you'll want to make sure you get that worked out before your time to register! Contact the MyCarthage Resource Center in person with your ID or e-mail the request to computers@help.carthage.edu. Make sure to specify you need help with your Novell user ID and password.

Registration functions are accessible by clicking on the Advising and Registration tab.

Recovering Lost Passwords

Our password recovery system uses privacy questions to allow you to reset forgotten or expired passwords.  Before this happens to you, go to https://password.carthage.edu to login and set up your privacy questions.  Make sure you select questions for which you will remember the answers!  Then, later, if you’ve forgotten a password or don’t know it, you can reset it yourself at https://password.carthage.edu. 

If you prefer pictures, click on the PDF link for the image-based guide to this.

If you have not set up your privacy questions, you will need to contact the MyCarthage Resource Center to request a password reset.  You can do this by e-mailing passwords@help.carthage.edu from your Carthage e-mail or personal e-mail or by calling 262-551-5950.  Please include your Carthage ID number as well as information on how we can contact you, preferably via e-mail.  Whenever your Novell password is changed (by your or by us,) it will reset your Google password at the same time.

Novell user ID and password

Your Novell user ID and password is the login that gets you into the registration portal, to library resources, into the help system.  Novell user IDs are the same as e-mail IDs.  For example, the Novell user ID for James Ellis should be jellis.  If you have a common last name, you may have a number in your id, e.g. mmiller2. Novell passwords are initially set to your first and last initial plus your student ID number, e.g. mm658732.

Getting Help

You can get help with technology-related questions or contact library services, computer services, or media services via the MyCarthage Resource Center in one of the following ways:

• Login to Request Tracker at http://help.carthage.edu using your Novell user ID and password
• Call us at 262-551-5950 or from a campus phone to x4357 (HELP)
• Visit us in the Hedberg Library
• E-mail us at help@help.carthage.edu
• Send an instant message using AIM to Carthageinfodesk
  

If you are trying to reach a specific member of the Library and Information Services staff, you can send them e-mail or call through the MCRC as explained above.