Albert



Who can help with what in LIS

To get the most efficient help with your queries, you can submit a help ticket to Request Tracker at http://help.carthage.edu. You log in using your Novell username and password. We also suggest calling or coming in to the MyCarthage Resource Center (551-5950). Our student staff are highly trained, and their talents and knowledge are numerous.

We are often asked who in LIS has certain knowledge and expertise. Please find a list below of areas of expertise. Names are listed in order of preference, not necessarily knowledge of the subject. If you are not sure who a staff member is, you can browse our visual directory.

  • Passwords and logins:  Lori, Kathy, Ryan, Carol
  • Mac use: Bruce, Mike L, Mike M
  • Windows:  Ed
  • iPads: Mike M, Bruce
  • eRacer:  Any techfellow, Carol, Chris G
  • the portal (my.carthage.edu): Dave R, Carol, techfellows
  • Carthage web content:  Elizabeth Young (Communications office in Lentz)
  • Web site tools and services: Dave R, Steve K
  • Wireless or wired connectivity:  Ryan, Max
  • Copiers: Tami
  • Printing: Ed, Chris G
  • Google apps, including e-mail, calendar, docs, drive: any techfellow, Chris G, Carol
  • Google sites:  Chris G, Mike M
  • Video of any kind: Mike M, Mike L
  • Phones: Ryan, Dick
  • ebooks: Kathy, Chris G
  • Instructional technology and pedagogy development: Chris G
  • library research and instruction: Chris G, Kathy

updated June 17, 2013



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Last Updated
17th of June, 2013

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