Albert

To get the most efficient help with your queries, you can submit a help ticket to Request Tracker at http://help.carthage.edu. You log in using your Novell username and password. We also suggest calling or coming in to the MyCarthage Resource Center (551-5950). Our student staff are highly trained, and their talents and knowledge are numerous.

We are often asked who in LIS has certain knowledge and expertise. Please find a list below of areas of expertise. Names are listed in order of preference, not necessarily knowledge of the subject. If you are not sure who a staff member is, you can browse our visual directory.

•  passwords and logins:  Lori, Kathy, Ryan, Carol
  
• Mac use: Bruce,  Mike L, Mike M
  
• Windows:  Ed
  
• iPads: Marta, Mike M, Bruce
  
• eRacer:  Any techfellow, Marta, Carol, Chris G
• the portal (my.carthage.edu): Dave R, Carol, techfellows
  
• Carthage web content:  Elizabeth Young (Communications office in Lentz)
  
• Web site tools and services: Dave R, Steve K
• wireless or wired connectivity:  Ryan, Max
  
• copiers: Tami
• printing: Ed, Chris G
• Google apps, including e-mail, calendar, docs, drive: any techfellow, Marta, Carol, Lizz
• Google sites:  Chris G, Mike M, Marta
  
• video of any kind: Mike M, Mike L
  
• phones: Ryan, Dick
• ebooks: Jie, Lizz, Kathy, Marta
• instructional technology and pedagogy development: Marta
• library research and instruction: Lizz, Chris, Kathy, Marta

updated Aug 31, 2012